The seller is TUBU (Akimbo AS), Løeshagaveien 13, 1459 Nesodden, firstname.lastname@example.org, Telephone number: (+47) 93262603, Organization no. 925 059 846, and is hereinafter referred to as the seller.
The buyer is the consumer who places the order, and is referred to in the following as the buyer.
The stated price for the goods and services is the total price the buyer must pay. This price includes all taxes and additional costs. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
3. Conclusion of agreement
The agreement is binding for both parties when the buyer has sent his order to the seller.
The agreement is nevertheless not binding if there has been a typing or typing error in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.
The seller can demand payment for the item from the time it is ordered from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller can reserve the purchase price on the card when ordering. The card is charged on the same day as the item is ordered.
As TUBU makes goods to order (so-called on-demand) to avoid overproduction of clothes, the production cycle starts when the window for orders is closed. The window for orders is usually open for four weeks at a time. This is explained in detail to the customer during the purchase process itself.
Delivery has taken place when the buyer, or his representative, has taken over the item.
If no delivery time is stated in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 90 days after the order from the customer (based on the made-on-demand production model), which can take between 8-9 weeks. The goods must be delivered to the buyer, unless otherwise separately agreed between the parties.
6. Right of withdrawal and returns
We spend months making one product the very best it can be. Together with our factory, we strive to produce our knitwear to the highest quality. Hopefully, that means we’ll have made a garment you love. But if there’s any reason you’d like to return your knitwear, we accept returns within 28 days of delivery. Our address for returns is: TUBU, Løeshagaveien 13, 1459 Nesodden, Norway.
*Please* include a note with your name & order number inside the return. Without this your exchange / refund will take longer to process.
7. International Returns
If you are sending your garment back from outside of the EU, please clearly mark the parcel as a ‘Customer Return’. Otherwise, the return will be charged import duties and this fee will be deducted from your refund.
If you would like to return your garment, we can offer a refund if it is returned in unworn condition, in its original packaging. You will need to return your garment to us within 28 days of it arriving with you. Your return would need to be fully tracked, and tracking details sent to us at email@example.com including your reason for refund, order number and full name.
As a small business we are not able to cover the cost of returns postage so we ask you to send it back using tracked postage. Once a returned garment is back and checked over, refunds will be made within 1-3 days. Once we receive your return, we will inspect it to make sure the garment hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. If you have returned a piece in un-sellable condition, we would return it to you and no refund would be issued to you. If it needs to be professionally cleaned, the fee would be deducted from any refunds owed.
9. Customs, Clearance & Duties Fees
As a small business we are unable to cover the cost of any customs, clearance or duties fees and so must be paid for by the customer.
10. Defects in the goods — the buyer’s rights and complaint deadline
If there is a defect in the goods, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he wants to claim the defect. The buyer has always complained in sufficient time if it happens within 2 months. from the time the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.
If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules of the Consumer Purchase Act, chapter 6, withhold the purchase price, choose between rectification and redelivery, demand a price reduction, demand the contract terminated and/or demand compensation from the seller.
Complaints to the seller should be made in writing.
Correction or redelivery
The buyer can choose between demanding that the defect be rectified or delivery of similar items. The seller can nevertheless object to the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the seller does not have the right to make more than two remedial attempts for the same defect.
The buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item’s value in defective and contractual condition. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the buyer.
If the item has not been corrected or re-delivered, the buyer can also cancel the purchase if the defect is not insignificant.
11. Conflict resolution
Complaints must be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone (+47) 23 400 500 or www.forbrukerradet.no.
The European Commission’s complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant if you are a consumer living in another EU country. The complaint is filed here: http://ec.europa.eu/odr.